EDUCATION

Bachelor of Science Telecommunications Management
DeVry Institute of Technology (Decatur, GA)            Graduated: February 26, 1999
Employed 27 hours a week while maintaining: G.P.A. 3.94/4.00      Lab G.P.A. 4.00/4.00

TECHNICAL SKILLS

Networking: DASH Open Phone System, Configuring LANs and WANs, IP Subnetting, TCP/IP protocol stack, OSI Reference Model, and Hubs

Software: MS Office 97, MS Office 2000, MS Win-3.1, MS Win-95, MS Win-98, Eudora Email, Novell GroupWise, MS Windows NT 4.0, Visio, MS Front Page 98, and Aldus PageMaker

SELECTED EXPERIENCE

Adtech, Inc., Honolulu, HI     (June 15, 1999 to September 15, 1999)
      Help Desk Analyst

* Provided technical support to employees pertaining to Windows 95,Windows 98, Office 97, printers, copiers, and fax machines.
* Installed Operating Systems, Office 97 suite, and department specific software and setup email accounts for new or replacement PCs.
* Called in repairs for computers and replaced malfunctioning equipment.
* Created CAT5 and Crossover cables.
* Created Emergency Repair Disks and Disk Configuration Disks for Windows NT servers.

DeVry Institute of Technology, Decatur, GA      (November 2, 1998 to February 15, 1999)
      Senior Project 

* Updated and enhanced an existing web site using MS Front Page 98 then transferred it to the DeVry web server
* Scheduled tasks and deadlines using MS Project 3

DeVry Institute of Technology, Decatur, GA      (August 31, 1996 to February 19, 1999)
      Student Assistant - Client and P.C. Support Specialist

* Designed Access Databases to track and service 400 plus individuals, and track 300 plus students in housing
* Created Excel Reports to forecast housing budget, document cancelled students by field recruiter, and tally registered students averaging 3,000 students per year
* Provide technical support to office personnel pertaining to Windows 95, MS Office 97, printers, the digital camera and ID system
* Effective in a fast paced environment supporting client and field recruiter questions (50 calls a day), conducting tours for incoming students, routing large volumes of interoffice communications to department managers, and assisting students and staff with customer service issues.

ACHIEVEMENTS / AFFILIATIONS

Dean's List for Academic Achievement (Eight consecutive semesters)
DeVry/Metro Atlanta Student Ambassador Program (Charter Member)
DeVry LINK Student Mentoring Program / Student Advisory Board

DeVry Atlanta Telecommunications Association (D.A.T.A.) Treasurer, 1998